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Privacy Policy

Effective Date: September 28, 2026

Grego-Tech LLC ("Grego-Tech," "VIZO™," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.VIZOAgent.com, join our Wait List, use the VIZO Agent mobile application (the "App"), or otherwise interact with our website and services.

By using our website or the App, you agree to the practices described in this Privacy Policy.

1. Who We Are

VIZOAgent.com and the VIZO Agent mobile app are owned and operated by:

Grego-Tech LLC, Developer of VIZO™
New Braunfels, Texas, USA
Email: support@vizoagent.com

2. Scope of This Policy

This Privacy Policy applies to our website (including the Wait List) and to the VIZO Agent mobile application available on the Google Play Store and other app marketplaces. Where a practice applies only to the App or only to the website, this Policy says so.

3. Information We Collect

Information You Provide

You may provide:

  • Name

  • Email address

  • Mobile phone number

  • Brokerage name

  • City, state, and ZIP code

  • Real estate license information (if requested)

  • MLS affiliation (if requested)

  • Profile and availability information (for example, marking yourself as available in the App)

  • Communication preferences

  • Survey responses and feedback

You are not required to provide all requested information; however, certain information is necessary to join the Wait List, create an account, or use certain features of the App. A mobile phone number is required to register for and sign in to the App, because we use it to send one-time verification codes.

Information We Collect Through the App

Location Data. The App collects your device's precise location while you use it, to show your area on the map and update your availability. When you start Share My Showing or Start My Trip, the App collects location data in the background so your client can follow your live location, even if you switch apps or lock your phone. Background location is used only during an active sharing session and stops when you end the trip. See Section 7.

Contacts. With your permission, the App may access your device contacts to help you invite contacts or connect with clients you already know. We access only the contacts you choose to share, and we use them solely for the feature you initiated.

Push Notification and Device Data. We collect a device identifier and push notification token to deliver notifications (such as showing requests, messages, or trip-sharing alerts). We may also collect basic device information, such as device model and operating system version, to keep the App functioning correctly.

Information Automatically Collected

When you visit our website, we may automatically collect your IP address, browser type, device and operating system information, referral source, pages visited, time spent on pages, click activity, approximate geographic location, and information from cookies and similar technologies.

4. How We Use Your Information

We use your information to:

  • Create, verify, and manage your account, including sending one-time verification codes by text message

  • Send account notifications related to your use of the App

  • Add you to the VIZO™ Wait List

  • Show your area on the map and reflect your availability status

  • Enable live location sharing during an active Share My Showing or Start My Trip session

  • Facilitate contact invitations and connections you initiate

  • Send push notifications, product updates, and launch notifications

  • Respond to inquiries and provide customer support

  • Improve, analyze, and personalize our website and App

  • Conduct surveys and invite you to beta testing

  • Detect fraud, misuse, and security issues

  • Comply with legal obligations

5. SMS / Text Messaging

Program description. When you register for or sign in to the VIZO Agent App with your mobile phone number, Grego-Tech LLC (VIZO™) will send you text messages, including one-time verification codes (OTPs) and account notifications such as registration confirmation, account approval, login and security alerts, and important account updates.

Consent. By entering your mobile number in the App and tapping Sign up or requesting a code, you consent to receive these text messages from VIZO™ at that number. We do not send marketing or promotional text messages unless you have given separate, express consent to receive them. Consent to receive text messages is not a condition of purchasing any product or service.

Frequency and cost. Message frequency varies based on your account activity. Message and data rates may apply.

Opt-out and help. You may opt out at any time by replying STOP to any message. After you opt out, you will receive one final message confirming it. Reply HELP for help, or contact us at support@vizoagent.com. If you opt out, you may be unable to receive verification codes required to sign in to the App.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Privacy of SMS data. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as our SMS delivery provider) solely as needed to deliver the messages you have requested.

6. Email and Push Communications

If you provide your email address, we may send you communications about your account, product announcements, launch notifications, early access and beta opportunities, educational content, events, and company news. You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in our emails.

If you use the App, we may send push notifications related to your account activity. You can manage push notification permissions at any time in your device settings.

7. Permissions and Background Location

We request device permissions (such as location, contacts, and notifications) only when necessary for features we actively offer and describe in our app store listings. Where possible, we request permissions in context. For example, we request background location access only when you choose to start Share My Showing or Start My Trip, not when you first launch the App. If we want to use a permission for a new purpose, we will ask for your consent first.

Background location access supports one feature only: live location sharing with a client during an active showing or trip.

  • Collection begins only when you start a sharing session and ends when you end the trip or the session times out.

  • During an active session, your location is shared with the specific client associated with that showing or trip.

  • We do not use background location for advertising or for any purpose other than the live-sharing experience you started.

  • We do not sell location data, and we do not share it with third parties except as necessary to operate the live-sharing feature (for example, mapping and hosting providers) or as required by law.

  • You can stop background location collection at any time by ending the session, or disable location permissions in your device settings. Doing so will disable location-dependent features.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to remember preferences, improve performance, measure traffic, analyze visitor behavior, and improve user experience. You may disable cookies through your browser settings, although some website features may not function properly. For more information, see our Cookie Policy.

9. Analytics

We may use third-party analytics providers, such as Google Analytics, to understand how visitors use our website and App. These providers may collect usage information in accordance with their own privacy policies.

10. Sharing Your Information

We do not sell your personal information, including location data.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We may share information only with:

  • Service providers that help us operate our website and App, such as hosting, mapping, notification, email, SMS delivery, customer relationship management, and analytics providers. They act on our behalf under contractual obligations to protect your information.

  • The specific client you are actively sharing your location with during a Share My Showing or Start My Trip session

  • Legal authorities, when required by law or to protect our rights, users, or others

  • A successor entity, in the event of a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy

Text messaging originator opt-in data and consent are excluded from all of the categories above. They will not be shared with any third parties, except our SMS delivery provider as needed to deliver messages to you.

We do not authorize third parties to use your information for their own marketing purposes.

11. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypting data, such as location data, in transit between the App and our servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information only as long as reasonably necessary to maintain the Wait List and user accounts, communicate with users, operate our business, meet legal obligations, resolve disputes, and enforce our agreements.

Live location data from a Share My Showing or Start My Trip session is retained only for the duration of the session. It is not kept as a historical location log beyond what is reasonably necessary for safety, support, or legal compliance.

13. Account and Data Deletion

You can request deletion of your VIZO Agent account and associated data at any time:

  • In the App: use the account deletion option in your Account/Profile settings.

  • By email: contact support@vizoagent.com with the subject line "Account Deletion Request." This option is available even if you have uninstalled the App or can no longer access your account.

When you request deletion, we will delete your personal information, including profile information, contact details, and location history. The exception is data we are permitted or required to retain, for example to prevent fraud, resolve disputes, or comply with legal obligations.

14. Children's Privacy

VIZOAgent.com and the VIZO Agent App are intended for adults. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly.

15. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, withdraw consent to communications, and limit certain uses of your information. To exercise these rights, contact us at support@vizoagent.com.

16. Texas Privacy Notice

If you are a Texas resident, you may have additional rights under applicable Texas privacy laws. We will process qualifying requests in accordance with applicable law.

17. California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know, delete, and correct the personal information we collect, use, and disclose. We do not sell or share personal information for cross-context behavioral advertising, as those terms are defined under California law.

18. International Visitors

Our website and App are operated from the United States. If you access them from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

19. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when the updated policy is posted, and we will update the Effective Date above. Your continued use of the website or App after changes are posted means you accept the revised policy.

21. Contact Us

Grego-Tech LLC, Developer of VIZO™
New Braunfels, Texas, USA
Email: support@vizoagent.com
Website: www.VIZOAgent.com

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